Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.We are on the search for our next Guest Services Manager. In this role you will have the opportunity to join us on a multifaceted career path, working alongside a highly dedicated and meticulous team. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate seamless operations across our stunning aparthotel, delivering exceptional guest experiences and inspiring your team to exceed expectations.Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too: Paid Maternity, Surrogacy, Adoptive & Paternity leaveAn extra day off for your birthday so you can celebrate in styleBuild a career with Staycity Group with great opportunities for your personal and professional developmentFlexible working patterns to support all team membersDiscounted rates for overnight stays for you, and your family and friendsRefer and earn scheme if you successfully refer a friend to work with usTaxSaver commuter scheme (only applicable in Ireland)Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)Volunteer days: 2 paid volunteer days per year to support causes in your local communityEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)What you can do for usTo ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departmentsWelcome all guests to the hotel in a friendly manner in conjunction with the Standard of ProcedureMonitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issuedEnsure that payment is verified upon check-in and follow the procedure for each different payment typeSupervise department employees ensuring the correct standards and methods of service are maintained as statedTo anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotelManage and motivate a team of direct reports on a daily basis.Deputizing in the absence of the Front Office Manager Required Skills and ExperiencePrevious management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.Always strive to provide our guests with the highest standards of customer care.Eager to learn and developExcellent communication skills both verbal and writtenOutstanding customer service skills and attention to detailExperience using Opera and excellent communication and interpersonal skills are required for this role.A self-motivator with attention to detail and a passion for customer service.Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously. No formal qualifications are essential, but you must be able to demonstrate commitment, leadership and continuous learning.If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.Start your Staycity Group journey today! Take the leap and click "apply" now!