Senior HR Consultant
Join a dynamic organization that prioritizes equality and diversity, creating a welcoming environment for everyone to thrive. Our passion is believing in better, and we're looking for like-minded individuals to help us grow.
We offer a flexible hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on our promises, taking the development of our people seriously. Your success plan will be tailored to your needs, with opportunities to accelerate your career.
You'll enjoy:
* A competitive salary
* 25 days' holiday (increasing with length of service)
* A matched pension scheme
* The option to choose from a range of benefits to suit your needs
* An allocated charity day to support a cause close to your heart
Day-to-day, you'll:
1. Install and upgrade Access Software using our Implementation Methodology for new and existing customers
2. Recommend process improvements and industry best practices to ensure customers maximize our solutions
3. Identify additional sales/upgrade opportunities when dealing with customers
4. Create clear, concise content to support problem-solving and planning across all levels
5. Communicate effectively with customers to ensure successful implementation, measured by NPS
As a Senior Implementation Consultant, you'll bring:
* Previous experience in customer-facing consultancy/training/implementation roles within a software organization
* Knowledge of Microsoft Office applications (SQL experience desirable but not essential)
* Able to operate autonomously and as part of a close-knit team
* Strong interpersonal and communication skills (customer-centric)
* Good time management skills with adaptability to changing priorities
* Troubleshooting, diagnosis, and problem-solving skills
About Us:
The Access Group is a leading UK-headquartered provider of business management software to small and mid-sized organizations worldwide. We empower over 100,000 customers across various sectors to become more productive and efficient. Our products go beyond technology, connecting the right people with data at the right time through Access Workspace.
We're committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your previous experience doesn't align perfectly, you might be the perfect fit for us. Let's make a difference together.