Ashdown Park Hotel is currently recruiting for a dedicated, full time, Reservation’s Supervisor.
The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be Responsible for supervising and training the Reservations Agents.
Main Duties & Responsibilities Include:
* Responsible for supervising and training the Reservations Agents
* Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
* Assist with reception breaks and shift cover where necessary
* Ensure the reservations being entered into the PMS system are in the correct format
* Communicate information to other departments with information that pertains to them
* Check arrival lists and double check that all special requests are followed up correctly
* Print reports and check details for reservations made
* Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
* Entering group rooming lists
* Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.
The Ideal Candidate:
* Candidate must have 1-2 year’s experience in a senior reservations agent or reservation’s supervisor role.
* Full Hotsoft experience or a similar PMS and Siteminder or Similar Chanel Manager
* Must be available to work at weekends
* Ability to prioritize in a fast-paced environment.
* Exceptional attention to detail and a strong administrative background
* Possess leadership skills
* Team player.
* Accuracy and strong attention to detail.
* Flexibility in day to day job demands, remain focused when priorities and practices change.
* Be clear, concise and professional in all communications both written and verbal.
* Work closely with other departments to achieve desired end result.
* Be resourceful and creative when faced with obstacles.
* Ability to follow up and see project through to completion.
* Adhere to deadlines.
* Take ownership for assigned responsibilities.
* Genuine, approachable and enthusiastic.
* Ability to take full ownership for specific market segment.
* Polished and professional demeanour when client facing.
Benefits:
* Meals on duty
* Free Parking
* Reduced fee for Gym and Pool Membership
* Staff discounts
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