In Room Dining Team Member - (Full Driving Licence Required)
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: In Room Dining Team Member
Department: Food & Beverage
Responsible To: Restaurant Manager
Type of Contract: Seasonal - Fixed
Main Purpose of Job: To provide a friendly and efficient
service within the dining and any other food service areas, dispensing both
food and beverage order accurately, with courtesy to the standard required
according to legislation and the internal standards set out by Trump
International Doonbeg.
Liaises with: Culinary
Department, Stewarding, Front Desk, Managers
on Duty
MAIN DUTIES
Arrives
to work on time, appropriately groomed and in the correct uniform.Prepares tables to
the appropriate standard with linen, silverware, glasses, flatware and refills
condiments.Maintains
familiarity with all menu items, specials, and restaurant information.Meets with Manager,
Serving staff and Chef regularly in order to learn about menu changes and
specials in addition to discussion on upcoming reservations, special events and
guests with special needs.Assists host or hostess by answering phones
to take reservations and by greeting, seating, and thanking guests.Welcomes and escorts
guests to their table as they arrive at a restaurant.Introduces guests
to the menu and announces daily or seasonal menu specials and responds to any
questions regarding menu items, ingredients, and allergens.Describes and
recommend wines to the guest and responds to any questions.Explains how various menu items are prepared,
describing ingredients and cooking methods.Takes note of
guests’ orders and via the POS (point of sale) system accurately conveys the
order to culinary staff for preparation.Brings wine
selection to the table with the appropriate glasses, opens and pours for the
guest. Collects food
orders, verifies that they are accurate, and serves them to the guest.Ensures that the
guests are satisfied with their meal and processes orders for additional
courses as necessary.Consistently adheres to the five-star
standard of service.Provides guests with any information they
require on the property or the local area, including providing directions.Removes used
dishes, glasses, and flatware from tables.Prepares cheques
and delivers them to customers.Processes cash and
credit card payments and returns change to customers.Perform cleaning duties including sweeping
and mopping floors, vacuuming carpets and rugs, tidying service station, dusting
and polishing brass and silverware.Addresses any
customer concerns in a professional manner and notifies management of same.Delivers careful
monitoring ensuring that no person under the age of 18 is served alcoholic
beverages and adherence to tobacco regulations.Ensures that all
guest requests are responded to immediately.Set up for service
for next shift.Due to the
cyclical nature of the hospitality industry, staff may be required to work
varying schedules to reflect the business needs of the hotel which can include
day, evening or weekend shifts.Participates in training programmes as required.
OTHER
DUTIES
The above is not intended
to be an exhaustive list and you will be expected to comply with any reasonable
requests or duties as directed by management. QUALIFYING
CRITERIA
Full clean driving licence.Previous
food and beverage experience an advantage.Knowledge
& experience of five-star hospitality an advantage.Good
organisational and problem-solving skills.Excellent
communication and interpersonal skills.Customer
focused.Operates
to a very high-quality standard.Positive,
can do attitude.Ability
to work flexible hours.Ability
to remain calm whilst under pressure. Must be over 18 years of age due to service
of alcohol.Additional
languages an advantage.
BENEFITS
Regularly
stocked canteen for meals, snacks and beverages while on duty.Staff discounts
in our Hotel, Spa & Golf course.Discounted staff and friends and family rates available in other
group properties in the United States, and the United Kingdom.Free Car
parking.Regular staff
appreciation initiatives.Opportunities
to develop and grow through assisted educational opportunities.Sick Benefit
scheme.Personal locker
where required.Opportunity to
learn and play golf out of hours plus the opportunity to invite golf guests at
a reduced rate.Use of fitness centre out of season.