Job Ref No: 229
Salary (annual): 30,000 – 35,000 Euro
Start Date: ASAP
Contract: Permanent
Location: Dublin
Level 1 Support Technician – Kaseya Tool – MSP
Salary: 30,000 – 35,000 Euro
Working Model: Hybrid working – 3 days per week onsite
Responsibilities:
* Respond to and resolve Level 1 support tickets within SLA
* Accurately log Incidents and Requests in the PSA tool (Autotask)
* Perform basic troubleshooting for software, hardware, and network issues
* Provide first-line support for Active Directory and Office 365 user management
* Escalate unresolved issues to Level 2 support when necessary
* Document resolutions and update Knowledge Articles in ITGlue
* Maintain high-quality ticket handling and ensure clear communication with users
* Support efforts to reduce repeat issues through proactive problem-solving
* Work independently and take initiative to improve service delivery
Requirements:
* 1+ year in an IT support role (MSP experience is an advantage)
* Strong troubleshooting skills with a problem-solving mindset
* Fluent English with excellent written and verbal communication skills
* IT qualification (Diploma/Degree) or relevant certifications
* A proactive, team-oriented approach with a willingness to learn
Technical Skills:
* Basic Active Directory and Office 365 Administration
* Fundamental networking knowledge (IP addressing, DHCP, DNS)
* Desktop troubleshooting for Windows and Mac environments
* Basic firewall and security awareness
* Understanding of backup solutions and troubleshooting common issues
* Experience with Kaseya or other RMM tools is an advantage
Additional Benefits:
* Hybrid working 2 days per week working from home
* 24 days holiday + BH
* Social Club
Corporate career path – structured progression
A personalised and efficient recruitment service within the IT Industry
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