Job Title: Customer Success Manager
Maintain a leading position in the telecommunications industry by collaborating with our global client, who operates within the Roaming, Clearing, BSS, OSS, and Device Management sectors.
Key Responsibilities:
* Manage the implementation and delivery of clearing solutions for mobile network operators in a timely and efficient manner.
* Provide comprehensive training and post-implementation support to ensure seamless customer experiences.
* Lead projects for new services and features, coordinating internal and external stakeholders to drive successful outcomes.
* Serve as the central point of contact for customers on operational requests and inquiries, ensuring prompt resolutions.
* Collaborate with the account management team to manage service tickets, maintain regular communication with customers, and conduct periodic site visits.
* Monitor and improve SLA performance, providing training to customers on internal tools and business processes.
* Promote customer satisfaction by delivering exceptional service and addressing concerns efficiently.
Requirements:
* Experience in the telecoms industry, preferably in a technical account manager role.
* University degree required; managerial experience and proficiency in MS Windows, Word, Excel, and Outlook are assets.
* Familiarity with business intelligence tools and financial reporting is an added advantage.