Customer Service Advisor
This is a permanent full-time role, working Monday to Friday 9am to 5:30pm with the flexibility to work weekends if needed. Initially, there will be 9-11 weeks of full-time training from Monday to Friday 9am to 5:30pm.
About Covalen
Covalen is an equal opportunity employer and a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. We provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services, Insurance, Information Technology, Gaming, Energy, and Utilities.
Company Values
We are committed to promoting our Company Values - Be Brave, Be Wise, Be Proud, and Exceed. Our team is supporting a financial client with their growth in the Irish market.
Responsibilities
* Manage inbound and outbound phone calls in an efficient and timely manner.
* Collate information from customers via these telephone calls.
* Receiving inbound calls from customers through a virtual call centre and answering various questions.
* Evaluate customer records and keep them up-to-date in accordance with relevant CCMA/CPC regulations.
* Drive sales to achieve targets.
* Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements
* Minimum 6 months experience in a customer-facing role.
* Excellent communication (spoken & written English) and interpersonal skills.
* Eager to learn and grow with Covalen.
* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
Benefits
* Career Development.
* Extensive training and access to Wellness Programme.
* Employee Engagement Initiatives & Committees.
* Employee Assistance Program (EAP).
* Hive Medical Cash Plan.
* PRSA and Bike-to-Work Scheme.
* Tax Saver Tickets.
* Be part of a great, friendly, and diverse team.