Job Summary
As a Technical Writer specializing in DCIM, you will develop clear, concise, and comprehensive documentation for our DCIM software and solutions.
Key Responsibilities:
* Create user manuals, installation guides, product specifications, and online help systems for DCIM software.
* Collaborate with subject matter experts to gather detailed information about DCIM products and features.
* Organize and manage documentation projects, ensuring timely updates and version control.
* Review and edit documentation for clarity, consistency, and adherence to style guidelines.
* Develop diagrams, flowcharts, and other visual aids to enhance understanding of technical content.
* Collect and incorporate feedback from users to improve documentation quality and usability.
* Develop training materials and tutorials to support user education and onboarding.
Qualifications:
* Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
* Proven experience as a Technical Writer, developing documentation for various audiences preferably in the DCIM or related industry.
* Familiarity with DCIM software, data center operations, and related technologies.
* Proficient in English, with exceptional written and verbal communication skills.
* Ability to gain a deep understanding of products and services and convey them in a clear and concise manner.
* Proficiency in documentation and illustration tools such as Adobe Acrobat, FrameMaker, Illustrator, RoboHelp, PTC ArborText Editor, HTML, or other XML tools, and content management systems.
* Strong interpersonal and communication skills to effectively collaborate with cross-functional teams.
* Expertise in project management, balancing multiple documentation projects and demonstrating excellent time management skills.
* Interface with diverse communication styles in a fast-paced environment.
Preferred Qualifications:
* Software as a service (SaaS) industry experience in an agile development environment is a strong plus.
* Previous experience in user experience writing (UX) or quality assurance (QA).
* Certification in technical writing or related fields.