Job Description
Looking to recruit an Application Support Specialist for an international banking firm based in Dublin city centre. An onsite role working as part of an expanding team.
Purpose of the role
The ideal candidate will be expected to contribute to the overall success of the IT department by ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team's business strategies and objectives.
Responsibilities
1. Be a key member of a strong front office Application Support team who will be tasked with supporting, managing and maintaining the capital markets electronic trading platform for the global sales and trading desks. The role will directly interact with fixed income and equities business users.
2. Primary responsibilities supporting business units in the Dublin market but also providing application support to the European trading desk based in other global locations.
3. Monitoring and proactive maintenance of the electronic trading platforms.
4. Troubleshooting problems with day to day technical operation raised by the trading desks.
5. Incident management and communication of the status of all incidents to both business and technology management
6. Understand how the bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
7. Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
8. Occasionally working outside standard hours might be required to make specific changes or perform maintenance that is often not able to be completed during the normal business hours.
Competencies
9. As a client facing role, excellent verbal and written communication skills are essential.
10. Good oral/written skills for operational documentation and communication with support groups in other departments.
11. Business and cultural awareness.
12. Ability to balance multiple tasks, problems and projects simultaneously.
13. Desire to gain knowledge of new systems and technology through in house and external training and studying.
14. Investigation and diagnostic skills combined with ability to determine appropriate escalations across departmental lines.
15. Acceptance of Ownership.
16. Strictly adheres to rules, policies, and procedures.
17. Treats all stakeholders with courtesy, dignity and respect.
Dimensions
18. The ideal candidate must possess a good understanding of IT systems and operations practices.
19. Provide advice, support and training to users.
20. Escalate incidents to Senior management in times of system outages and delays.
21. Work within local IT team of 6.
22. Resolution of user issues in a prompt manner, escalation to senior IT management as appropriate
23. Communicating with 3rd party vendors such a trading exchanges, software suppliers such as ION Trading, Bloomberg, MTS, EUREX, ICE, BGC, TpICAP, CME.
Required Experiences
24. Computer science degree or similar.
25. Experience with the Linux operating system and basic scripting and SQL knowledge.
26. Experience working with trading desks.
27. Knowledge of networking technologies, common operating systems, hardware and protocols.
28. Basic knowledge of ION Trading's MMI & Anvil components.
29. Experience with dealing with market exchanges and electronic brokerage platforms for example MTS, Eurex and Bloomberg.
Desirable Experiences
30. Passion for IT and Technology to develop a career in capital markets IT.
31. Proactive problem-solving skills.
32. People orientated individual with a team focus.
33. Experience writing technical guides and documentation.
34. Awareness of ITIL and IT service management principles.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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