Customer Service Agent Full Time Permanent Onsite Location: Cork Are you an experienced customer service professional with a strong background in import/export logistics?
Do you thrive in a fast-paced environment where accuracy, communication, and problem-solving are key?
We are hiring a Customer Service Specialist - Import/Export to support a leading container shipping company.
In this role, you will handle booking coordination, customer support, and logistics operations, ensuring smooth import/export processes while delivering top-tier service.
Key Focus: Bookings/Agency, Customer Service, Communication What the ideal candidate will need: Experience in logistics, freight forwarding, or container shipping.
A Solid background in transport/operational functions Strong customer service and communication skills - fluent English required.
Knowledge of Microsoft Office (Excel, PowerPoint).
A proactive, detail-oriented mindset with problem-solving skills.
Understanding of hazardous cargo regulations is a plus Key Duties & Responsibilities: Manage import/export bookings and liaise with customers, transport teams, and European partners.
Prepare and send daily/weekly reports to customers regarding their shipments.
Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
Collaborate with sales teams to support customer needs and identify growth opportunities.
Ensure smooth cargo movement by coordinating with shipping and terminal operations.
Ensure invoice accuracy and maintain strong attention to detail in administrative processes Drive continuous improvement, implementing cost-saving and efficiency measures.
What's on Offer: Competitive Salary Contribution Pension up to 10% matched by company On-site Parking Bonus Scheme Included Limited trips to UK and France Work from home available after 12months limited to 2 days per week If you're ready to take the next step in your career and contribute to a growing team, we want to hear from you!
To apply, please call Catherine at or email your CV to .
Skills: Customer Service import/Export Communication