KSN Energy is a branch of KSN, an established, recognised and respected firm operating in the construction industry. Established in 2012, KSN Energy are the operations management company on a number of schemes run by the Sustainable Energy Authority of Ireland (SEAI).
As a field-based quality assurance inspector on the Better Energy Schemes, you will be responsible for reviewing and assessing works installed by registered contractors into the homes of scheme applicants throughout the country. These assessments/inspections are designed to ensure that works installed under this grant-based scheme conform to the high-quality specifications expected.
Key Roles And Responsibilities
* The carrying out of Inspections on properties after works have been completed on the Better Energy Schemes. The inspections must be carried out in accordance with the SEAI’s Code of Practice and Standards and Specifications.
* The accurate completion of all inspection documentation; whether on paper or electronic device.
* It is a specific requirement that all targets set by scheme management are met as regular performance reviews will be carried out. Failure to meet these targets may result in disciplinary action and possible termination of your contract.
* The provision of energy advice/guidance to applicants on the scheme.
* The provision of technical guidance to colleagues working on the scheme.
* The provision of technical guidance to contractors registered to complete works under the scheme.
* Provide customer service in line with the agreed code of practice and quality standards.
* Manage and fulfil appointments made with homeowners through the helpdesk.
* Conduct follow-up activities and administration duties which may include outbound calls, emails, paperwork etc.
* Attend training courses as necessary.
* Attend to any other reasonable request as instructed by scheme management.
* Adhere to the KSN Energy Code of Conduct and the rules and regulations set out in the KSN Handbook.
Requirements
* FETAC Level Six qualification in plumbing.
* Strong knowledge and experience of construction.
* RGII Registered (preferable).
* Excellent knowledge of insulation measures/techniques (preferable).
* Pleasant and have friendly mannerism with an ability to work well in a team environment.
* Good computer knowledge/technological skills.
* Excellent verbal and written communication skills.
* An ability to comprehend, capture as well as interpret basic customer information.
* An ability to treat people with respect under all circumstances.
* Good powers of judgement and an ability to manage difficult customer situations.
* An ability to adapt to change in meeting the changing demands of the KSN Energy/SEAI strategy.
* Dependability; to follow instructions as well as take responsibility for their actions and also keep commitment.
* Quality management; looking for means of improving as well as promoting quality.
* A high level of motivation.
Advantages to the job/why join us in KSN Energy?
* KSN Energy has a long-term interest in Ireland’s Climate Action Plan and will invest in training staff correctly.
* Great opportunities for career growth and attaining new skills.
* Fully expensed company vehicle.
* Tools, equipment, and uniform provided.
* 20 days annual leave plus additional company days, bank and public holidays.
* Bonus/incentive scheme.
* Support network in place for role.
* Wellbeing – Mental Wellbeing Support Programme.
* Staff nights out/social events.
* Training/CPD/courses relevant to role.
* Membership of professional associations relevant to the role paid for by the company.
* Employee Tax Saver Schemes (including Bike to Work).
* KSN Energy is an equal opportunities employer.
* Job Type: Full-time.
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