**Job Summary:**
This is a key role that involves working closely with customers to resolve queries and manage outstanding payments. The ideal candidate will have strong communication skills, a high level of attention to detail and the ability to work well in a team environment.
Responsibilities:
* Liaise with customers to respond to queries and follow up on outstanding payments.
* Perform general office duties including word processing and filing.
* Manage documentation control within the department.
* Cross reference parts lists with customer quotations for accuracy.
* Enter quotations and update orders on the ERP system.
* Prepare and issue all relevant dispatch documents, including packing lists, invoices, import and export documentation.
* Dispatch parts via courier or freight forwarder.
* Follow up on the progress of spare part orders and provide any additional information required by customs and/or couriers.
* Compile and present ad-hoc reports and key metrics.
* Undertake projects and contribute to continuous improvement activities as required.
Requirements:
* 2+ years' experience, ideally with a qualification or trade in a relevant discipline.
* Strong knowledge of mechanical parts and machinery.
* Service-minded, customer-focused and a team player with excellent attention to detail.
* Proficient in Microsoft Packages.
* Excellent verbal and written communication skills.