Role: German-speaking Customer Service Agent
Location: Dublin
Salary: €34,200 (incl. LA) + bonus + relocation package (up to €800)
Benefits (after one year in the company):
* Pension
* Education assistance
* Disability benefit
* Employee discounts
* Bike to work scheme
* Annual leave
* Maternity / paternity leave
* Subsidized healthcare
Work Hours: Mon – Fri
* Onsite training: circa 2 months
* Hybrid model: right now, min 1 week per month. Subject to change at some stage in the future to fully onsite
Responsibilities:
* Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat
* Assist customers with product information, placing orders, and resolving any issues or complaints
* Process customer returns and exchanges, ensuring a seamless experience for our customers
* Maintain accurate records of customer interactions and transactions in the CRM system
* Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries
* Stay up-to-date with product knowledge and industry trends to better assist customers
Requirements:
* Fluent in German and English
* Excellent verbal and written communication skills
* Strong problem-solving skills and the ability to handle irate or difficult customers
* Detail-oriented and able to efficiently manage multiple tasks and prioritize workload
* Ability to work in a team-oriented environment and contribute to a positive and supportive work culture
Skills:
* Customer Skills
* Administrative Duties
* Fluent German
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