Job Description
The Service Desk Co-ordinator plays a crucial role in maximising the utilisation of internal and field technical resources by efficiently dispatching service requests and ensuring timely completion to customer satisfaction.
Service Desk Co-ordinator Responsibilities:
* Schedule and plan support for the Service & Maintenance Division.
* Manage reactive calls from customers with courtesy and professionalism.
* Record customer details and requests in real-time.
* Prepare weekly KPI reports for the Service and Maintenance Division.
* Process all service and maintenance calls to completion.
* Collaborate with administrative colleagues to ensure tasks are completed.
* Perform ad hoc duties as required.
Requirements:
* Clearly document information within our system in real-time.
* Work on multiple priorities and/or tasks simultaneously.
* Excellent listening and communication skills, both verbal and written.
* Strong customer relationship skills.
* Organised, detail-oriented, and self-motivated.
* Strong computer skills and effective email and Microsoft package communication.
* Basic problem-solving abilities and meeting reasonable deadlines.
* Build positive and collaborative relationships.
* Pragmatic and hands-on approach.
* Work with minimal supervision and an engineering team.
Experience:
At least 2 years' experience in a Customer Service environment is essential.
Job Type:
* Full-time, Permanent
* Monday to Friday