Technical Services Support Engineer
Datapac is seeking a Technical Services Support Engineer to join our growing team in Dublin. This entry-level role offers a 3-month contract with potential for a permanent position for a motivated junior IT professional looking to develop their career in technical support and hardware engineering.
Key Responsibilities:
* Hardware Repairs & Troubleshooting – Diagnose and repair IT hardware (laptops, printers, PCs, and servers) within the workshop.
* Stock & Equipment Management – Assist in maintaining workshop stock levels and preparing parts for field service calls.
* Device Configuration & Pre-Staging – Complete imaging, memory upgrades, and hardware modifications before customer deployment.
* Installation Support – Work alongside senior engineers to set up and deploy print and personal computing hardware for customer projects.
* Onsite Technical Support – Provide hands-on support for Managed Print Services (MPS), troubleshooting print-related issues at customer sites.
* Preventative Maintenance – Conduct routine servicing of customer devices, including replacing consumables and performing diagnostic checks.
Qualifications and Experience:
* Full manual transmission driving license.
* Technical Certifications (HP Print & Personal Computing desirable, or willingness to obtain).
* Experience or knowledge of Print Fleet Management & MPS software (SafeCom, Jet Advice, or similar) is advantageous but not essential.
* Ambition to develop your technical expertise, with a focus on Office 365 and hardware technologies.
* Strong communication skills and a professional approach.
* Self-motivated, eager to learn, and a strong team player.
* Detail-oriented with a proactive attitude.
Rewards and Benefits:
* A supportive and collaborative work environment.
* Sponsored training and continuous professional development.
* Life Assurance.
* Wellness programme, including an Employee Assistance Programme.
* Tebuilding initiatives.
* Three paid volunteer days annually to support community engagement.
If you are passionate about IT and looking for a role where you can grow your skills in a dynamic technical environment, we'd love to hear from you.
Datapac is an equal opportunities employer.