The Rose Hotel is a 4-star hotel located in Tralee, Co Kerry. It boasts 161 bedrooms, 2 restaurants, 2 bars, a function room, meeting rooms, spa and gym.
We are currently seeking a Tour Group Reservations Agent on a fixed-term contract to join our Front of House team.
This role requires a passion for the hotel industry and delivering exceptional service standards.
Key responsibilities include:
* Liaising with Tour Operators for all bookings, including series, ad hoc, and FIT reservations
* Responding to group and FIT enquiries in a timely manner, submitting quotations to clients, and systematically following up on all enquiries/quotations
* Managing group bookings from provisional booking stage to final bill payment and acknowledgement
* Developing relationships with new and existing clients, working closely with the sales department to drive business across all departments
* Maintaining knowledge of tour groups and operations involved
* Nurturing positive professional relationships with Tour Operators
* Ensuring efficient administration and communication with various departments, including daily and weekly reporting at operational meetings
* Inputting and managing group bookings and dining requirements from initial enquiry to departure
* Providing flexibility by assisting reservations and front desk during busy periods and covering shifts if necessary
* Verifying guest reservation needs, determining appropriate room types, and ensuring availability
* Explaining guarantee, special rate, and cancellation policies
* Managing billing and processing payments for groups, preparing billing for accounts when credit facilities are in place
* Liaising with Revenue Manager
* FOLLOWING HEALTH & SAFETY STANDARDS
Requirements for this role include:
* Minimum 2 years' experience in a similar position
* Detailed-oriented individual
* Able to work in a fast-paced, busy office environment
* Excellent telephone and email communication skills
* Fluent written and spoken English
* PREFERRED TO WORK AS PART OF A TEAM
* Passionate about customer care
* Flexible working hours may be required
BENEFITS OF WORKING AT THE ROSE HOTEL INCLUDE:
* Full-time employment as the hotel operates year-round
* Uniform provided
* Training provided in the role
* Free parking
* Free tea/coffee
* Access to the hotel gym
* Bike-to-Work Scheme
Maternity leave cover for at least 6 months with possibility of extension.