Tenable Technical Support Engineer
We help organizations find, prioritize, and fix cyber risk in the cloud and on-premises using robust security, vulnerability management, and compliance tools.
As a Technical Support Engineer at Tenable, you will be the primary liaison between customers and our internal teams. You will resolve real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex customer deployments.
You will have excellent knowledge of security assessment, vulnerability management, OT cybersecurity, and compliance auditing capabilities, as well as the drive to rapidly learn new technologies. Impeccable communication skills (written and verbal) focused on sustaining market-leading customer loyalty are key requirements for this role.
Your Responsibilities:
* Serves as the primary technical liaison between the customer and Tenable internal groups for technical issues
* Analyzes and clarifies customer technical inquiries
* Analyses vulnerability scan results, system audits, and log events
* Recreates customer software issues in a lab environment
* Ensures customer feedback is properly channeled into Product Management and Research & Development
* Maintains in-depth knowledge of Tenable products and information security best-practices
* Creats and publishes solution knowledge for re-use by customers and Tenable employees
What We Are Looking For:
* Bachelor's degree in IT or Computer Science (or equivalent experience)
* At least 5+ years of hands-on proven experience in field engineering or technical support: Support/Professional Services/Technical Account Manager
* Excellent verbal and written communication skills in English
* Access to High Quality Broadband - Hybrid position
* 2+ Years Customer Support with a hi-tech company, working with enterprise customers
* Excellent customer-oriented individual with a passion for making customers successful
* Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
* Strong desire to learn new skills at an accelerated pace
* Ability to multi-task and manage multiple priorities in a fast-paced environment
* Linux and Windows Server Administration and Configuration
* Network administration, Firewall Configuration, and strong knowledge of TCP/IP
* Experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
* Experience with SQL and database administration
* Log File Analysis Experience
* Working Knowledge of: Firewalls, CVE's and Security Bulletins
* Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
Ideal Skills:
* Patch deployment and system configuration
* Log analysis using Splunk or another SIEM product
* Virtualization/Cloud technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
* Basic programming knowledge and/or scripting in Bash, Python, Powershell, etc.
* OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)
* Certificates and CAs
* Proficient in another European language and/or Arabic
* Monthly availability to work weekends (8am-4:30pm) and Holidays
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