Job Description
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.
So, we're passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland's water services.
The Role
Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business. IT Operations is responsible for all operational run activities across Applications, Service Management and Infrastructure.
The IT Infrastructure team is responsible for IT infrastructure services to the business across a wide range of functions including maintenance of existing systems and IT infrastructure, release management, configuration management, IT disaster recovery, vendor management, security infrastructure management, IT standards compliance and quality assurance. The team guide resources, facilitate team demand management and capacity planning, and manage the sequencing and operational interdependencies of all IT Operations related initiatives. The infrastructure team also manages the data centres and IT infrastructure for UÉ, including IT availability and IT continuity.
Reporting to the Networking and Security Team Lead, the Networking and Security Cloud Analyst will be responsible for supporting the IT Security & Network operations/delivery activities within IT Business Operations, including security infrastructure, firewalls, Load Balancers, DMZs, Network switches, IPT, WIFI, Video conferencing and WAN connectivity. Ensuring all network components are fully patched and capacity planning across all components within networking with management of third-party vendors both in Security and Network Operations.
Main Duties and Responsibilities
1. Ensure all IT services managed within this function are aligned to Uisce Éireann Business operational priorities.
2. Oversee, review and, if necessary, perform implementation, configuration, tuning and administration of business critical and complex Network Infrastructure.
3. Vendor management including vendor performance management and budget management as required.
4. Review, prioritise and schedule the IT infrastructure workload across BAU operations but also in support of project delivery and transition to BAU operations implementing/adhering to a set of best practice infrastructure processes, including release management, configuration management, asset management, and change management.
5. Responsible for managing the sequencing and operational interdependencies of all IT Security / Network Operations related initiatives.
6. Assure IT availability and stability efforts and meeting monthly and annual IT KPI availability targets.
7. Support the corporate IT technical and security standards, Active Directory management, email and file management, and all aspects of Network and internet security.
8. Support the team in logging of all Security events, patching, monitoring and backups of all Security devices while responding to any potential attacks.
9. Lead the addition, modification or removal of any IT Infrastructure asset in a standard and controlled manner.
10. Continuous improvement of Infrastructure services to support business demand supporting the corporate IT Infrastructure, Technical and Security standards.
11. Plan appropriate resources and capacity to manage run/operational activities, and liaise with project change across the Infrastructure Domain to ensure transitioning solutions are fit for purpose to maintain and support.
12. Day to day management of security operations activities, including managing firewalls and virus protection programmes, IDS & IPS management, incident management, web sense management and LB management.
13. Work collaboratively with the Cyber Security, Architecture, and Build & Delivery teams to maintain and deliver secure IT systems, solutions and data for Úisce Éireann.
14. Ensure that all required Infrastructure support documentation is prepared and maintained, reflecting the fast pace of infrastructure change.
15. Perform review of new network service changes and signing off against acceptance and quality assurance criteria.
16. Provide out-of-hours cover as part of the Standby Rota and participate in out of hours work as required.
General Duties and Responsibilities
1. Collaboration with key internal stakeholders across the IT Organization, and UÉ business.
2. Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
3. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
4. Other duties as required.
Knowledge, Skills and Experience:
1. Knowledge of Cisco IT network infrastructure is essential.
2. CCNP certification highly valued along with a desire to obtain further networking certification.
3. Experience with Nexus suites of switches in ACI is desirable.
4. Experience with Cisco suite of Network switches and routers is desirable.
5. Experience with Routing Technologies such as OSPF, and Multicast Routing is desirable.
6. Relevant third level qualification and or accreditation is desirable.
7. A minimum of 3 years' experience in the water, utilities or similar industries is desirable and or relevant experience.
8. Experience managing a team, with strong people, change management and conflict resolution skills.
9. Ability to develop and maintain effective partnerships with key stakeholders internally and externally.
10. Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others.
11. Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team.
12. Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions.
13. Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements.
14. Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job.
Uisce Éireann is an equal opportunities employer
We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.
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