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EMEA Collections Analyst (German Speaking)
Client:
DocuSign
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e469bd9a7399
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Company Overview: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
What you'll do: Docusign is looking for an experienced Collections Specialist who is organised, has a customer service perspective, is highly motivated and results orientated. This position is an individual contributor and reports to the Accounts Receivable Supervisor.
Responsibilities:
1. Be responsible for customer collections for the EMEA region.
2. Monitor aged balances for assigned geographies.
3. Engage with customers to collect overdue balances.
4. Work with internal and external partners to resolve issues that are impacting collections in a timely fashion.
5. Manage refunds, account adjustments, and write offs in accordance with company policies.
6. Work to reconcile customer accounts where necessary.
7. Maintain detailed records of interactions with customers including follow up dates and next steps.
8. Maintain acceptable performance against established department metrics on a consistent basis.
9. Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience.
10. Take on other duties as assigned.
Job Designation:
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
What you bring:
1. Basic Preferred language: German.
2. Experience with Sales Force and YayPay a plus.
3. Must be PC proficient, experience with Oracle or large ERP a plus.
4. Degree in business related field or Finance or Accounting qualification preferred.
5. Extensive, proven commercial Collections experience including enterprise accounts.
6. Experience working in fast-paced, lively, high growth atmosphere with ability to meet targets in a timely fashion.
7. Must be self-motivated, flexible, and able to change priorities.
8. Possess a collaborative work style, whilst being equally able to operate independently.
9. Ability to take direction and work as part of a team.
10. Must have a professional demeanour, commitment to outstanding customer service and effective communication style.
Life at Docusign:
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day.
Accommodation:
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
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