The Role
My client, a global manufacturer is seeking an experienced Customer Service Representative with fluency in German, to join their team in Cavan. This is a full-time, permanent, hybrid position.
As the Customer Service Representative, you will be responsible for delivering excellent customer service and high quality transaction processing.
Tasks & Duties
- Act as the main point of contact for all customer transaction support, including order queries, pricing, and stock availability.
- Accurately process orders received via phone, email, fax, and online channels, ensuring timely and professional handling.
- Issue clear and friendly order confirmations and manage delivery schedules in SAP to reduce shipment frequency and cost.
- Monitor and manage backorders or out-of-stock items, offering suitable alternatives to maintain customer satisfaction.
- Collaborate with internal teams (Sales, Customer Support, Technical, and Pricing) to resolve order or specification issues.
- Identify and escalate unusual or complex orders to management, ensuring smooth issue resolution.
- Take part in regular team meetings and actively contribute ideas for process improvements to benefit both customers and the business.
- Build strong knowledge of the organisations systems (SAP, Sales Cloud, Kianda, etc.), products, and customer base to support team performance.
Experience, Knowledge & Qualifications
- A minimum of 2 years experience working in a busy & demanding customer service/administration position.
- Full fluency in English and German is essential.
- Excellent communication skills both written and verbal.
- Strong attention to detail with IT proficiency.
- Candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina Carroll on 086 127 5159