Job Title: Office & Customer Support Specialist
We are seeking a highly organized and skilled individual to join our team as an Office & Customer Support Specialist. This role will provide excellent customer support, manage office operations, and contribute to the overall success of our company.
The Role:
* Customer Support: Be the primary point of contact for all customer communications, ensuring proactive resolution of customer requests.
* Manage the customer support desk for our software product.
* Build and maintain strong, long-lasting positive customer relationships.
* Own the service delivery process from order through to installation.
* Contractor and supplier management.
* Stock management, including delivery and shipping management.
* Hardware configuration and management.
* Software setup in line with customer installations or requests.
* Schedule and support site visits for contractors.
* Maintain installation records and job tracking/scheduling platform.
* Collaborate with technical support to resolve customer issues.
* Ensure timely scheduling, job cost calculation, invoicing, and customer follow-up.
* Categorize service issues and work to reduce recurring issues.
Office Support:
* First point of contact for visitors, clients, and employees.
* Ensure the daily operation of the office runs smoothly and efficiently.
* Coordinate health & safety activities with external consultants.
* Provide general administrative support to the team.
* Accept post and deliveries for orders placed.
* Order office supplies and stock the fridge.
* Gather monthly invoices and log them into portals.
* Bookings & event support.
* Check accuracy of orders and invoices.
* Assist with sales invoicing and supplier payments.
* Develop and adhere to KPIs in line with best practice.
* Be part of a continuous improvement culture.
Requirements:
* Fluent written and spoken English.
* Minimum 4 years' experience in customer support, administration, sales/purchasing administration, or office management.
* Strong interpersonal and relationship-building skills.
* Strong organization, planning, and prioritization skills.
* Proven ability to work to deadlines, be adaptable, and multitask.
* Team player with high level of dedication, attention to detail, and problem-solving skills.
* Detailed knowledge of Microsoft Office (Word & Excel) with emphasis on Excel.
* Comfortable working with technology.
Location:
4 days onsite in Limerick, 1 day WFH.