O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence. Awarded a 'Great Place to Work' in December 2023 - 2025 and Green Hospitality Certified.
We are looking for a Reservations Agent to join our team! While this role primarily focuses on handling individual bookings, you will also be responsible for managing group and golf reservations when needed.
Key Responsibilities of this role are:
* Process hotel reservations efficiently via phone and email.
* Communicate guest requests to relevant departments to enhance the guest experience.
* Investigate no-shows in collaboration with reception teams.
* Maximize sales opportunities by identifying upselling potential.
* Update hotel availability and maintain an accurate reservations system.
The ideal candidate for this position:
* Previous experience in a reservations or customer service role (preferred).
* Highly organized and detail-oriented.
* A strong communicator with a passion for customer care.
* Fluent in written and spoken English.
Group & Golf Reservations Duties:
* Liaise with Tour Operators regarding availability, contracts, and follow-ups.
* Manage bookings for social groups (10+ rooms), ensuring terms & conditions are met.
* Update tour series numbers and handle cancellations as necessary.
* Support the Group Reservations Executive, particularly during peak times.
* Respond promptly to golf booking inquiries via phone and email.
* Coordinate reservations, ensuring all details are correctly entered into the system.
* Issue proforma invoices and track deposit payments.
* Follow up on unpaid deposits to secure bookings.
* Manage and verify rooming lists for group bookings.
* Communicate special requests with the Front Office and other departments.
* Maintain organized documentation for accurate reporting.
Why O'Donoghue Ring Collection?
When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:
* Awarded a Great Place to Work 2023 - 2025
* Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
* Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
* Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
* Free Coffee on Duty, provided for in our newly refurbed canteens.
* Career Progression, we set a clear career path with each of our interested employees.
* Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
If you want to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.
O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.
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