Store Manager - Sligo
We are seeking an experienced Store Manager to lead our sports retail store in Sligo.
The successful candidate will be responsible for the overall operations and sales performance of the store, ensuring that we deliver an excellent customer experience and meet Company expectations.
Key Responsibilities:
* Oversee every aspect of the store's day-to-day operations, including sales, staff, customer experience, security, health and safety, stock, and resource management.
* Meet and exceed store targets and Key Performance Indicators (KPIs).
* Recruit, train, coach, and manage staff in line with company policies, ensuring fairness and consistency to all.
* Manage all cash, wage costs, budgets, and systems administration as required (TMS, SAP, etc).
* Drive excellent Visual Merchandising in the store to engage, inspire, and educate the consumer.
* Ensure all in-store services are suitably staffed and promoted, e.g., footwear measuring, assisted selling, etc.
* Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
* Responsible for overall Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures concerning Health & Safety.
* Identify current and future customer requirements & develop additional non-direct business.
* Ensure successful implementation of projects in line with company expectations.
* Deliver excellent store standards consistently in line with business audit requirements.
* Main call-out person in the event of alarm activation and provide cover for other stores as required.
* Any other activities as required to ensure the successful operation of the store.
Qualifications, Skills, and Experience:
* Minimum 2-3 years of retail management experience.
* Excellent interpersonal, communication, people management, and leadership skills.
* Passionate about delivering an excellent customer experience with an understanding of how this drives sales and affects the bottom line.
* Experience in Visual Merchandising is desirable.
* Strong product knowledge.
* Proficient IT knowledge including Excel, Email, and SAP.
* A 3rd Level Business/Retail Management Qualification is beneficial but not essential.