Job Description:
We are seeking a skilled Customer Experience Executive to deliver exceptional customer experiences, provide administrative support, and manage various tasks. This role requires a strong focus on organizational skills, excellent communication, and the ability to multitask.
Duties:
* Process new member applications efficiently and respond to membership emails in a timely manner.
* Collaborate with maintenance and support partners to ensure vehicles are available for use.
* Review escalated customer queries or complaints and take appropriate action to resolve issues.
* Accurately process fines and penalties on time.
* Organize purchase orders for invoices and provide training to dealership staff on mobility services.
* Log technical issues with technical suppliers.
* Monitor customer reviews and respond to online queries.
* Analyze customer support reports to ensure high levels of customer satisfaction.
* Log company expenses on relevant platforms.
* Process outstanding payments.
* Prepare vehicle condition reports for vehicles removed from the fleet.
* Perform general administrative duties.
Skills & Experience:
* Strong organizational skills.
* Excellent communication skills.
* Experience managing processes.
* Effective time management skills.
* Attention to detail.
* Ability to multitask.
* Proficiency in Microsoft Excel.