Retail Assistant Job Description
Award-winning Ashford Castle, part of The Red Carnation Hotel Collection, is seeking an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's Boutique and Bakery.
By joining our team, you will become part of a significant piece of history, both in Ireland and the Red Carnation Hotel Collection. This remarkable 800-year-old castle is exceptional in every sense, offering exquisite interiors, delicious cuisine, unique activities, and a state-of-the-art spa.
Key Responsibilities:
* Provide exceptional personal care and attention to guests, meeting 5-star expectations and Red Carnation standards.
* Support and assist guests with purchases and services, addressing queries as they arise.
* Restock merchandise, price tag, and participate in stocktaking exercises as required.
* Clean and maintain the retail outlet, adhering to health, safety, and hygiene standards.
* Prepare and serve food and beverages, following departmental and hotel standards.
* Familiarize yourself with departmental SOPs and procedures, ensuring consistent implementation.
* Manage cash and payment systems, following company policies and procedures.
Ideal Candidate:
* Prior experience in a similar role within a four or five-star hotel is advantageous.
* Demonstrate strong organizational skills.
* Communicate effectively in English.
* Maintain a positive, punctual, and reliable attitude.
* Show flexibility in working hours and days.
What We Offer:
* Professional training and development opportunities.
* Discounted accommodation rates with Red Carnation Hotel Collection.
* Annual Staff Appreciation Party and Employee Recognition Events.
* Discounted rates with local businesses and third-party service providers.
* Heavily subsidized accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel-based recognition incentives.
* Free access to Employee Assistance Programme.