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FS Technology Consulting - Business Analyst - Channels and Mobile - Senior Consultant - Dublin, Dublin
Client:
EY
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
529aeded602b
Job Views:
2
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
The opportunity
Join EY FS Ireland; you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your key responsibilities
* Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
* Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
* Develop and prioritize detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
* Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
* Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
* Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
* Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
* Manage and prioritize the backlog of channel/mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.
To qualify for the role, you must have
* Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
* Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
* Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
* Strong understanding of CRM best practices and industry standards.
* Proven experience in requirements gathering, process mapping, and business process reengineering.
* Excellent analytical, problem-solving, and decision-making skills.
* Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
* Experience with Agile methodologies and tools such as Confluence, JIRA, or Azure DevOps.
* Relevant certifications in CRM solutions and Business Analysis are a plus.
* Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
Domain Areas:
* Channels
* Digital platforms and CRM
* Open and Core Banking
* Insurance and healthcare
Products:
* HubSpot CRM
* Content management solutions
* Tealium/other customer data platforms
Have working experience one or more of the following tools:
* MS Office, Visio
* Jira, Confluence
* SQL, XML
* MS Visual Studio
Ideally, you’ll also have experience in one or more of the following:
* Ability to deal with ambiguity and uncertainty.
* Experience with process designs and modelling.
* Conducting Workshops and interviews.
* Ability to build and manage relationships across business and technology stakeholders.
What working at EY offers:
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
* Support and coaching from some of the most engaging colleagues around.
* Opportunities to develop new skills and progress your career.
* The freedom and flexibility to handle your role in a way that’s right for you.
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
* Pension
* Maternity & Paternity leave
* Discounted health insurance
* Bike to work Scheme
* Web Doctor - Free unlimited online GP consultations for you and your family.
* Recognition Awards
* The purchase of additional annual leave
* Cash incentives for referrals
* Hybrid Working
* Free Gym membership
* TECH MBA paid by EY
* Travel Pass
* Wellness rooms Available in some offices.
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. Inclusion, diversity, and equity are part of who we are at EY.
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