An excellent opportunity has come available for a Junior Helpdesk Technician to join an award winning Best Managed Company in Galway. This is a very junior or IT graduate level role, fully on site in Galway. The successful candidate will be a key part of supporting the function of the business.
Responsibilities:
* Respond to helpdesk tickets in a timely manner, assisting end-users & solving their IT issues.
* Manage your day to day bug-fixing tasks, related documentation and communication.
* Follow-up with end-users to ensure issues are fully resolved.
* Diagnose & reveal underlying reasons across related issues.
* Escalate difficult issues & learn from the solutions.
* Install, make changes and repair hardware and software.
* Assist in maintaining accurate system documentation.
* Logging, triaging and solving users issues across windows operating systems, software and hardware.
* Hands-on role, providing onsite hardware and software assistance to end-users.
* Work closely with external IT partners, who manage the servers and infrastructure landscape, providing L2/L3 escalation and assistance.
* Gain experience and grow into other IT administration tasks such as servers, AV, backups, licensing, VMs, O365, and cloud solutions.
Skills required:
* IT Degree or equivalent professional certification is desirable.
* Experience, aptitude, and proficiency with windows computers.
* Detail oriented - in order to record relevant ticket documentation.
* Ability to organise, assess and correctly prioritise helpdesk tickets.
* Ability to diagnose and resolve computer technical issues.
* Good awareness of C.I.A. in Information Security.
* Confidence to identify potential system weaknesses and suggest alternatives.
* Willingness to learn and improve.
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