Seeking an accredited counsellor to provide support to our team of volunteer counsellors co-located in our Arklow and Bray Centres.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1. Provide support to counsellors in the Centres.
2. Participate in the orientation and training of new volunteer counsellors.
3. Ensure that volunteers are supported in their understanding of agency policy, procedure, and practice (e.g., stats, donations, diary sheets, late cancellations, holidays, etc.).
4. Conduct probationary, annual, and exit review meetings with volunteer counsellors.
5. Conduct individual appointments for initial assessments of potential clients and carry out impromptu/emergency initials when necessary.
6. Placement and matching of new clients with counsellors.
7. Liaise with relevant third-party agents in relation to client care and referrals.
8. Support the Clinical Manager in ensuring a quality service for clients.
9. Conduct confidential correspondence with clients and relevant third parties.
10. Update the client database on a daily basis with client-related information.
11. Welcome clients to the centre in the evening and answer the phone, taking messages.
12. Ensure that the building is secure at night with all windows and doors locked and all electrical appliances turned off and unplugged.
13. Any other duties as deemed appropriate by management.
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