About the Role & Team
The Assistant Store Manager represents the Disney brand, leading the team in creating magical experiences for Guests throughout the Store. They set high standards, guide and support the team to provide exceptional Guest Service, and mentor Cast Members to be role models.
Key Responsibilities
* Accountable for company Visual Merchandising standards, ensuring outstanding presentation of Stage, Backstage, and Window Displays.
* Analyses and supervises sales results to create action plans to drive sales.
* Leads and prioritises Visual Merchandising activity, adhering to guidelines including delivery, markdowns, POS placement, recovery, and replenishment.
Sales Performance
* Makes sound business decisions balancing opposing priorities to create a magical experience for Guests.
* Implements strategies to drive positive results in key performance indicators, including sales, conversion, AGS, UPT, and Magic Touch.
* Assists Store Manager to devise ways to drive Cast Members to achieve important metrics, such as Talk-Ups, with competitions and activities.
Service Excellence
* Represents the Disney Brand, leading by example to provide Guests with Magical Experiences.
* Mentors, trains, and coaches Cast Members to develop their ability to provide Magical Service.
* Actively approaches Guests in a warm and friendly manner, listens, and asks questions to identify and meet Guests' needs.
Contribution to Success
* Assists Store Manager to ensure store's total compliance to Disney Policies, Store Operating Procedures, and local employment law.
* Assists Store Manager with the recruitment, development, and performance of the team.
* Ensures integrity of the brand by supervising and maintaining Disney Store grooming guidelines and standards of behaviour.
Requirements & Qualifications
* Able to develop a team to provide outstanding customer service to Guests of all ages.
* Warm and able to communicate well with Guests and team.
* Able to handle recruitment, development, and performance of a team.
Perks & Benefits
* 25 days annual leave.
* Private medical insurance & dental care.
* Free Park Entry: Opportunity to enter any Disney park with family and friends.
* Disney Discounts: Entitled to discounts on designated Disney products, resort F&B, and ticketing.