Job Description
The Order Administrator plays a crucial role in the administration of all incoming standard orders. This involves verifying order details, resolving issues, and entering them into the system according to agreed Key Performance Indicators (KPIs) and quality standards.
This position works closely with team members within the Order Management Group and reports directly to the OM Team Manager.
Key Responsibilities
* Verify orders to ensure they include all necessary information for processing; escalate any issues in a timely manner.
* Process orders within specified KPIs.
* Verify prices and check quotes.
* Detect and prevent the inclusion of phased-out products in orders.
* Provide initial support to Team Manager on any issues that arise and escalate problems when necessary.
* Assist in resolving discrepancies related to orders.
* Educate Team Members about order management processes.
* Availability to cover order entry team members as needed.
* Ensure the end-to-end process is fully fulfilled.
* Perform other duties as assigned by the Team Manager or higher management.
Qualifications:
* Bachelor's Degree or equivalent with three years of relevant experience.
* Familiarity with computer systems and software applications.
* Excellent verbal and written communication skills with the ability to work independently and handle multiple tasks simultaneously.
* Flexibility to work additional hours during peak periods.
* Strong organizational and problem-solving skills with attention to detail.
* Fluency in English and proficiency in at least one other European language.