The entry-level Customer Service Advisor will work within and promote the Company Values: Be Brave, Be Wise, Be Proud, and Exceed.
Customer Advisors should be able to multi-task, think quickly, resolve issues efficiently, deliver on promises, and have excellent attention to detail. They should also be capable of analyzing information and acting accordingly, even under pressure.
Covalen has over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, providing tailored solutions across various sectors including Banking, Financial Services, Insurance, Information Technology, Gaming, Energy, and Utilities. The team supports a financial client in their growth in the Irish market. These roles are based in Limerick City Centre. Covalen is expanding its team to provide Financial Customer Support, with the mission to deliver best-in-class customer service.
Covalen is an equal opportunity employer.
Responsibilities:
1. Manage inbound and outbound calls efficiently, gathering information from customers.
2. Handle inbound calls from customers via a virtual call centre, addressing various inquiries.
3. Maintain accurate customer records in compliance with CCMA/CPC regulations.
4. Drive sales to meet targets.
5. Identify and refer new sales opportunities, including cross-selling relevant products, for both Regulated and Non-Regulated products.
Requirements:
* Minimum 9 months to 1 year of experience in a customer-facing role.
* Excellent spoken and written English communication and interpersonal skills.
* Willingness to learn and grow with Covalen.
Benefits include career development, financial support for studies and qualifications, extensive training, wellness programs, employee engagement initiatives, and schemes like PRSA and Bike-to-Work. Join a friendly, diverse team.
Location: Henry Street, Limerick - Full-time onsite
Contract: Permanent full-time with Covalen.
Operating Hours: 9am-5.30pm, Monday to Sunday.
Applicants must be eligible to work in the Republic of Ireland and able to pass all background checks.
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