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Client Care Manager - County Sligo, Sligo
Client: Connected Health
Location: Sligo, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference:
75f9889174bc
Job Views:
2
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
As a Client Care Manager, you are responsible for your own dedicated geographic territory. You will work alongside the other Client Care Managers and the Senior Management team to ensure the safe and effective provision of care to all of our service users. You will be the direct point of contact for your colleagues regarding the service users that are in your area. You will work with your Coordinator and Quality Monitoring Officer to ensure that all care packages are reviewed effectively and that any changes are communicated to the team.
What we offer you:
* The opportunity to work as part of a growing home care company, which genuinely prides itself on supporting its care workers.
* €200 Sign on Bonus*
* 20 days paid holidays per annum
* Refer a friend scheme €200 for each referral
* Excellent training provided, and support for further training and development
* Opportunity for further career advancement within the company
* Laptop and Work Phone
* Transportation to be discussed at Interview Stage
ROLES & RESPONSIBILITIES:
* Maintain a solid relationship with the coordinator, working together on development and growth in the assigned area.
* Work towards business growth targets and KPIs.
* Accountable for the provision of on-call telephone services in your area from Monday to Sunday, ensuring effective management.
* Direct line management of area-specific Care Team, including management of weekly workload, annual leave, staff sickness, staff supervisions, spot checks, team meetings, staff appraisals, and disciplinaries.
* Follow internal company processes, liaising with the Finance and HR Teams.
* Ensure regular communication on a team and individual basis.
* Manage the 12-week induction of new starters for designated area, as well as supervision and appraisals.
* Attend client reviews as required.
* Deal directly with Care Managers and Health Trusts as required.
* Manage the onboarding of new clients.
* Provide emergency care assistant cover as required.
* Report safeguarding/client issues to direct Line Manager when required.
* Communicate and participate effectively with the Quality and Compliance team regarding HIQA and Incident Management.
* Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
* Accountable for the quality and maintenance of Client care folders on a monthly basis.
* Assist with the personal development of the staff within the Care Team.
* Assist the Senior Management Team with developing channels of communication across the company.
* Produce a monthly management report to the Line Manager concerning performance.
* Prepare and carry out own team meetings for your area.
* Complete all actions on daily call handler logs associated with your area.
* Complete a daily check-in system for accountability.
* Attend staff, team, management, and board meetings as required.
* Keep abreast of changes in the Domiciliary Care Industry.
* Ensure continuous improvement of service delivery.
* Ensure staff are appropriately trained by overseeing all mandatory training and booking staff on courses as appropriate.
* Participate in events and publicity as required.
* Demonstrate leadership, empathy, and flexibility to manage changing working environments.
* Manage hours and build commissioned hours in your area.
* Report leavers in a timely manner to the Quality and Coordination teams.
* Support the business in retaining staff.
* Complete monitoring, spot checks, and assessments as required for staff and clients in your area.
* Liaise with commissioners and stakeholders regarding changing needs, concerns, and incident management.
* Communicate effectively with the coordination team and commissioners regarding hospital admissions and discharges.
* Manage sickness and other absences per absence management processes.
* Gather feedback from commissioners, stakeholders, staff, clients, and relatives to support service improvement.
* Be trained in safeguarding and support staff in maintaining an open and transparent culture.
* Undertake other duties as required to meet the needs of the Company.
ESSENTIAL CRITERIA:
* Excellent written and verbal communication skills.
* Experience in team management, rotas, and on-call phone.
* A minimum of 2 years experience in Homecare.
* Ability to plan and organise own workload - Full, valid driving licence.
* Prepared to undertake Garda Vetting.
* Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management.
* Flexibility to work outside normal working hours if necessary.
DESIRABLE CRITERIA:
* Previous management experience in a homecare setting.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.
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