Workforce Efficiency Analyst (10-Month Contract)
Location:
Blanchardstown (Hybrid – 3 days office, 2 days WFH)
Salary:
€50,000 - €58,000
Contract Duration:
March – December months)
A global e-commerce company is looking for a Workforce Efficiency Analyst to review customer service interactions and identify ways to improve efficiency.
In this role, you'll listen to real customer calls, track performance, and turn data into actionable insights.
If you have a background in customer service and enjoy working with data, Excel, and reporting tools, this could be a great fit.
(MUST HAVE CALL CENTRE EXPERIENCE 2Y MINIMUM TO APPLY) Key ResponsibilitiesListen to customer service calls, tracking time and workflow efficiency.
Conduct time tracking and measurement studies to improve processes.
Work extensively with Excel, Google Docs, and Minitab to analyse data.
Create Executive Summaries and present findings to senior management.
Collaborate with a team of 20, including managers and a director.
Deliver insights through presentations and reports.
Support English-speaking markets.
What We're Looking For2+ years of experience in a customer service role with data analytics exposure.
Strong Excel skills (pre-designed templates provided), familiarity with SIGMA XL and Jira desired.
Experience with Google Docs, Minitab, and other data analysis tools.
Ability to listen to calls, identify trends, and make recommendations.
Strong presentation and communication skills.
Lean Six Sigma (Yellow/Green Belt) is a plus but not essential.
What's on Offer?10-month contract – March to December 2025.
Competitive salary (€50K - €58K).
Hybrid working – Blanchardstown office Tuesday-Thursday, WFH Monday & Friday.
Opportunity to work on a high-profile product launch.
Support from a mentor and structured team environment.
1 online interview – quick process How to ApplyReady to take the next step?
Click "Apply Now" or email Jack Breslin at
.
Why Apply Through Sigmar?We'll help manage your job hunt, strengthen your interview skills, and tidy up your CV.We'll provide you with an overview of the job market within your industry and help tailor your job search.
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