We are now recruiting for the person to deliver the Wow!
Factor within our Front Office Management Team: FRONT OFFICE OPERATIONS - FRONT OFFICE and DUTY MANAGEMENT A great opportunity is now available for an experienced Front Office Manager The successful candidate will manage and take full responsibility for the smooth running of the hotel FRONT OFFICE DIVISION Applicants should have minimum of 2 years experience in a similar position or operating as an established or Senior Duty Manager in Front Office Operations.
Excellent personal presentation skills are required along with a positive 'can do' attitude.
The Position: -Responsible for the smooth running of the hotel Front Office operation ensuring that all brand and departmental standards are met throughout the shift - Overseeing the Front Office Team and dealing with all guest related matters - HOTSOFT TRAINED A DISTINCT ADVANTAGE - Day to Day Management of FRONT OFFICE TEAM and Ops staff -To ensure the highest level of customer care -Responsible for the Health & Safety of guests and employees Experience/Qualifications - Abilty to lead and motivate the team - attention to detail - Excellent Customer Service skills, ensuring the highest quality, standards and expectations of the customers are met on a daily basis.
- Ability to work under pressure - Well presented, positive attitude and good communication skills - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Previous experience in the hotel industry is a must Candidates without Hotel Experience need not apply Requirements: Previous experience in a similar management role essential Excellent communication skills is a key requirement Good time management and organisational skills Exceptional Customer and Personal Service Standards If you feel you meet the above criteria we would love to hear from you today.
Please apply including full Cover Letter and CV attached.
The main purpose of the role will be to: Ensure a smooth, prompt and effective service to all guests.
Ensures maximum compliance with the Companys guest service standards To maintain and enhance Rooms Division profitability Directs and control the activities of the Front Desk Act as the manager on duty in the hotel when senior managers are not available Manage shifts at the Front Desk and oversee all scheduling for the front office division The main duties will be to: Handle any guest comments and ensure appropriate follow up takes place Follow up on guest feedback received both through internal and external sources.
Ensure that guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel Will be responsible for all financial duties including shift balancing, cash variances, float checks Brief Hotel Manager on all arriving/departing VIP guests Supervise, guide, train and manage the performance of Front Office Team To Manage the teams performance and progress, including progressive discipline and conducting annual reviews.
Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.
Skills: Front Office Hotsoft Management Guest Service Rooms Management