Description
Role and Responsibilities
* Working to targets and deadlines in a dynamic environment
* Handling of customer contacts by email
* General administration duties
* Efficient and appropriate handling of customer complaints
* Identify recurring or emerging issues and escalate to the appropriate channels
* Investigate and report on all escalations, highlighting areas for improvement
* Liaise with cross-functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
* Adhoc tasks pertaining to Customer Service
Requirements
* Excellent customer service experience with a “can do”, proactive attitude
* Fluent spoken and written English is essential. Another European language is desirable but not essential
* Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
* Show a natural ability in problem solving
* Possess a high level of interpersonal and written skills
* Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
* Detail oriented; ability to complete large volume of work quickly
* Proactive approach to dealing with errors/complaints
Benefits
* Competitive salary
* Discounted and unlimited travel to over 250 destinations
* Defined Contribution Pension Scheme
* Death in Service Benefit – Up to 2 times of annual basic salary
* 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
* Option for up to 5 additional unpaid leave days per year
* Cycle 2 Work Scheme
* Unrivalled career progression
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