We are currently seeking a Guest Relations Manager to join our Front Office team.
Key Responsibilities:
* Enhance guest satisfaction by ensuring smooth Front Office and outlet operations.
* Supervise check-in/check-out procedures and maintain high service standards.
* Manage guest inquiries, room assignments, and VIP reservations.
* Handle guest feedback, develop strategies for service improvement, and oversee ReviewPro metrics.
* Assist with special events and group bookings, ensuring seamless coordination.
* Maintain strong key control and oversee guest room security.
* Drive upselling initiatives and support revenue-generating strategies.
* Train and motivate Front Office staff to deliver Yes I Can! service.
* Ensure compliance with health & safety, legal regulations, and hotel policies.
* Actively reply to reviews on various platforms to ensure a high response rate within a timely manner.
* Attend to any projects which may be directed by hotel manager.
Requirements:
* Experience in a similar guest-facing role within a quality hotel environment.
* Strong leadership, problem-solving, and organizational skills.
* A passion for delivering outstanding guest service and enhancing the overall experience.
* Excellent communication and interpersonal skills.
* Proficiency in a PMS system; Opera experience preferred.
* Knowledge of various OTAs systems is preferred but not essential.
Benefits:
* Radisson Hotels Group staff rates for you, your friends, and family worldwide.
* Competitive salary and benefits package.
* Meals on duty and uniform laundry service.
* Tax-saving commute and bike-to-work schemes.
* PRSA scheme and career development opportunities.
* Employee recognition awards and social events.
If you are passionate about hospitality and delivering exceptional guest experiences, say Yes I Can! and apply today.
The Radisson Blu Royal Hotel is an equal opportunities employer. #J-18808-Ljbffr