Job Description:
The IT Support Technician plays a vital role in providing technical assistance to Supermac's stores and locations within the group.
This position involves ongoing troubleshooting of technical issues, continuous project work as assigned by the Head of IT, and travel for emergency response to breakdowns outside of regular working hours and weekends.
Key Responsibilities:
• Maintenance and support of company IT infrastructure
• Diagnose and troubleshoot technical problems relating to hardware and software applications
• Log and manage tickets and IT assets using ITIL aligned Service Desk
• Ensure timely action on all tickets
• Familiarity with SQL/MS SQL server and databases, along with associated reporting tools, to provide up-to-date information for the business
• Requirement to have experience with some or all of the following: Windows 7/10/11, Windows Server 2008/2012/2016/2019, Active Directory, VMware ESXi, Veeam, and Office 365 suite
• Experience working with point of sale systems and their operation would be advantageous
• Excellent working knowledge of networking, including switches, routers, access points, and firewalls
• Ability to quickly learn new company-specific software to support users
• Must be able to effectively communicate and work well with users of varying computer competency levels
Key Skills:
• Minimum three years' experience in a similar role is required
• Relevant third-level IT qualification is necessary
• One or more of the following certifications: CompTIA A+, CompTIA N+, MCSA, is preferable but not essential
• Full driver's license is required
I confirm that I have thoroughly read and understood the job description in its entirety and am capable of performing all stated requirements.