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For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can and contributing every day to the high performance of the Customer Care team. Our standards and expectations are high and so taking the initiative and using your previous experience in this position is crucial. The role is varied, and so good training and support will be given to make sure you are comfortable in your role.
Essential Duties and Responsibilities
* Interacting with internal and external customers daily by email, phone, teams, etc.
* Account creation and update.
* Assist customers and Sales with:
o Ordering and invoicing.
o Creation of customer’s account.
o Requests on invoices.
* Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers.
* Ensuring that company operating procedures, guidelines and policies are always followed.
* Attention to detail is hugely important.
* Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
* Building relationships both cross-functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
* Work with the rest of the Customer Service team to effectively manage the day-to-day activities – e.g. Service Cloud.
* Perform all other related duties as assigned.
Job Qualifications
* Established track record of providing excellent Customer Care and Support Services within a manufacturing or scientific environment.
* Strong Communication skills: both written and verbal underpinned by attentive listening.
* Able to establish good stakeholder engagement at all levels in person, video call, email and telephone.
* Able to evidence effective problem solving and conflict resolution.
* Excellent planning and organisational ability.
* Team player and collaborator.
* High levels of numeracy.
* Flexible attitude to working patterns.
* Additional languages a bonus.
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