Job Title: Service Engineer
The successful candidate will be employed as a Service Engineer within the customer service department. They will provide remote and on-site support for Liebherr customers and the global network of mixed sales companies, ensuring a customer focus and continuous improvement.
Main Responsibilities:
* Provision of maintenance and service for the full range of products and services from Liebherr Container Cranes.
* Timely delivery of support for customers, both directly and indirectly through the network of mixed sales companies (MSC).
* Communication with customers on service and related matters.
* Support commissioning of cranes after installation at site, including testing and handover formalities.
* Provision of services to include crane refurbishment and maintenance contracts.
* Liaising with internal departments to eliminate faults and improve products and services.
* Checking of drawings and preparation of documentation for site.
* Preparation and delivery of technical reports on project/job completion.
Key Requirements:
* A third level qualification in engineering or relevant trade apprenticeship.
* Working knowledge of MS office suite of programs.
* Strong communication skills in written and spoken English.
* Fault finding and diagnostic experience.
Benefits:
* Competitive salary.
* Pension scheme.
* Training and development opportunities.
* Subsidised canteen.
* Retailer discounts.
* Travel opportunities.
* Sports and social club.
* Cycle to work scheme.
About Us:
{company} is a leading provider of innovative solutions for the industry. We are committed to delivering exceptional customer service and continuously improving our products and services.