Job Title: Franchise Operations Manager
We are currently hiring a Franchise Operations Manager to join our client during an exciting period of growth.
This is an ideal opportunity for a candidate with experience in Franchise Operations seeking a varied role.
About the Role:
* Provide leadership, foster collaboration, and drive the professional development of the Operations team while maintaining focus on company mission and KPIs.
* Build strong and trusted relationships with both Operations Managers and Franchise partners.
* Serve as the first point of contact for the Ops team, collaborating with internal teams to execute plans.
* Champion franchise partner needs, driving improvements through effective feedback collection and implementation.
* Manage sales pipeline within the company.
* Work with procurement team to provide advice and feedback on inventory management for customers.
* Provide onboarding support to new members of the franchise group.
* Offer business advice to franchise members, ensuring they maximize turnover and encourage operational efficiency.
* Liaise with internal teams to ensure annual financial targets are achieved.
* Develop strong and detailed action plans for franchise partners.
* Measure performance against individual benchmarks.
* Deliver exceptional retail standards across the region and ensure planogram compliance.
Requirements:
* Bachelor's degree or equivalent in a related field.
* Minimum 8 years of experience in a senior leadership role.
* Previous experience in Franchise operations and working on the field.
* Strong communication and leadership skills.
* Superior knowledge of operational functions and principles including finance, customer service, and management.
* Proven ability to manage and plan for operational processes.
* Experience implementing procedures to boost speed and efficiency while supporting rapidly shifting business demands.
* Strong negotiation skills.
* Full clean driving license.
* Full working authorization in Ireland.