Job Description
We are seeking a Part-Time Bookings Coordinator to join our Central Support Care Services team.
Key Responsibilities
* Manage all aspects of out-of-hours agency staffing operations, including daytime cover when requested.
* Place the right staff members with our clients for agency shifts in healthcare facilities and the community.
Out-of-Hours Operations
Work completed outside of office hours, defined as Monday to Friday 4:30pm – 10pm, Saturday to Sunday 7am – 10pm.
Daytime Operations
Work completed during office hours, defined as Monday to Friday 9am – 5pm.
Duties:
1. Responsible for managing all aspects of out-of-hours agency staffing operations, particularly across Healthcare & Homecare divisions, in Republic of Ireland and UK.
2. Responsible for managing daytime agency staffing operations when cover is requested by Healthcare or Homecare divisions.
3. Adequately filling all vacant shifts in a timely manner and coordinating with staff and clients effectively.
4. Adequately and swiftly filling unforeseen sick leave and staff no shows in timely manner. Ensuring all communication with clients, staff and service users is recorded correctly on the respective system.
5. Answering the phone in a swift and timely manner and ensuring all communication is recorded correctly on the respective system.
6. Dealing with payroll queries from staff and liaising with our Payroll Department to deliver an outcome for the query.
7. Ensuring that all systems are being used to full capacity and that all contact with client and temp are logged adequately.
Requirements
* Minimum of 1-2 years' experience in a similar administrative or clerical role.
* Flexibility to take on additional evening or daytime shifts when requested outside of the scheduled rota.
* Excellent organisation, interpersonal, communication and follow up skills.
* The ability to listen and guide and coordinate staff efficiently.
* High level of attention to detail.
* Ability to manage time effectively and prioritise workload.
* Ability to work on your own initiative and make informed decisions outside of business operational hours.
* Proficiency in IT and systems.
About Us
Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years' experience across a number of sector specialities.
With over 140 employees in 8 offices across Ireland and the United Kingdom, we provide a local and personal service with a national and international reach.
Organisational Benefits
* Committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
* Recognised as one of the Best Places To Work for Women, and listed as 24^th in the Best Workplaces Europe 2023 (Best Large Workplaces Category).
* Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.
What We Offer
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Health & Wellbeing initiatives.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Core Values
* Customer focused.
* Accountability.
* Responsibility.
* Empowerment.
* Effective communication.
* Respect.