Assistant General Manager – Mabel Lane, Carrigaline, Cork
Mabel Lane is a premium bar and social destination in Carrigaline, offering a top-tier hospitality experience with quality food, expertly crafted cocktails, and live entertainment.
Job Summary
We are seeking a dynamic and experienced Assistant General Manager to support the General Manager in leading daily operations, ensuring outstanding customer experiences, and driving the business forward. The AGM will play a crucial role in staff management, service quality, financial performance, and maintaining a welcoming, high-energy environment.
Key Responsibilities:
* Assist in overseeing the day-to-day operations of the venue, ensuring seamless service and an excellent customer experience.
* Ensure the bar, restaurant, and entertainment areas operate efficiently and uphold the highest standards of cleanliness, safety, and compliance.
* Work closely with the GM to implement policies, processes, and service standards.
Customer Service & Guest Experience:
* Maintain a strong floor presence during peak hours to engage with guests, resolve issues, and ensure customer satisfaction.
* Train and lead staff to deliver an exceptional and personalised guest experience.
* Handle customer feedback and complaints professionally, implementing solutions to enhance service quality.
Team Leadership & Staff Development:
* Support the GM in recruiting, training, and managing a high-performing team.
* Conduct staff briefings, performance reviews, and provide ongoing coaching to ensure team engagement and motivation.
* Foster a positive work environment and encourage teamwork.
Financial & Business Performance:
* Assist in monitoring financial performance, including revenue, costs, and profitability.
* Support in budgeting, forecasting, and cost control initiatives.
* Help drive sales through promotions, events, and upselling strategies.
Stock & Supplier Management:
* Oversee inventory control, ordering, and supplier relationships to ensure stock levels are maintained efficiently.
Key Skills & Experience Required
* Previous Experience:Minimum2–3 yearsin a hospitality management role (e.g., Assistant Manager, Bar Manager).
* Leadership:Strong leadership and people management skills, with the ability to motivate and develop a team.
* Customer-Focused:A passion for hospitality and creating memorable guest experiences.
* Financial Acumen:Understanding of budgets, KPIs, and cost control measures.
* Problem-Solving:Ability to handle challenges calmly and efficiently.
* Strong Communication:Excellent verbal and written communication skills.
* Flexibility:Willingness to work evenings and weekends
What We Offer
* Competitive salary (DOE) + performance-based incentives.
* Opportunity to grow within a successful and expanding hospitality group.
#J-18808-Ljbffr