About Us:
We are a growing, patient-focused dental practice committed to providing the highest quality care in a welcoming and professional environment. We're looking for a motivated, organized, and detail-oriented Assistant Manager to join our team and help ensure smooth daily operations.
Job Description:
As the Dental Practice Assistant Manager, you will support the Practice Manager and the front of house team to ensure the efficient operation of the clinic. You will play a key role in maintaining the highest levels of patient satisfaction and ensuring the administrative functions of the practice run smoothly.
Key Responsibilities:
* Assist in the day-to-day management of the dental practice, including appointment scheduling, patient flow, and staff coordination.
* Oversee front of house operations, including patient reception, billing, and insurance claims.
* Supervise and support front of house team.
* Making sure recalls appointments are being booked accordingly.
* Dealing with patients queries and complaints.
* Handle patient inquiries, complaints, and concerns in a professional and timely manner.
* Ensure compliance with dental practice regulations, health & safety standards, and infection control protocols.
* Assist in financial reporting, including monitoring budgets, processing payments, and managing accounts.
* Contribute to staff training and development, ensuring all team members are well-supported.
* Support Practice Manager in day to day tasks.
Qualifications:
* Minimum of 2 years' experience in a dental office, with 1 year in a supervisory or management role.
* Knowledge of dental software systems (e.g., Exact or similar).
* Excellent organizational and multitasking skills, with the ability to prioritize effectively.
* Strong communication and interpersonal skills, with the ability to work well in a team.
* Familiarity with insurance billing, patient scheduling, and customer service best practices.
* Ability to solve problems independently and handle sensitive patient information confidentially.
Our offer to you:
* Career Progression
* Attractive terms and salary available for suitable candidate.
* Every Single Minute Of Overtime Paid For (tracked Deputy app)
* A fun working environment with a great team around you.
* Room for development;
* Clinical and Admin support & guidance;
* Modern computerized dental software system