Job Title: Performance Support Engineer
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability.
Key Responsibilities:
* Mentor junior team members in various technologies
* Work outside of normal business hours (evening/weekend shifts, holidays) as needed
Requirements:
* Demonstrated ability to troubleshoot difficult technical issues
* Strong Experience with relational databases (e.g. MySQL, Oracle)
* Java experience
* Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
* Advanced Unix/Linux experience
* Working knowledge of the components in a web applications stack
* Experience diagnosing performance degradation (e.g. explain plans, database tuning)
* Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
* Ability to work with high-value customer administrators and developers
Desired Skills:
* Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
* Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
* Advanced object oriented programming skills (Java strongly preferred)
* Deep understanding of JavaScript