About Us:
Bright Motor Group is a leading motor retailer in Ireland, representing well-known vehicle brands. Founded in 1982, we have expanded to multiple locations, including Airside and Navan Road.
Sr.Parts Advisor Role
We are seeking a positive and motivated individual to join our aftersales team at our Airside Ford dealership.
Key Responsibilities:
* Assist and advise customers via telephone, online, and face-to-face.
* Ensure parts are efficiently pre-picked and distributed to service technicians.
* Process orders from customers and service technicians.
* Build and maintain strong relationships with new and existing customers.
* Utilise the Company dealer management system (DMS) to process orders and invoice customers.
* Monitor vehicle health checks to select required parts and price them for customer quotes.
* Communicate with service advisors and technicians about inventory, pricing, and delivery times.
* Maintain an organised parts inventory and order parts from manufacturers and other dealerships.
Requirements:
* Experience working in a busy Parts department at a main franchise dealer.
* Good knowledge of motor vehicles and technical background to interpret complex parts catalogues.
* Ability to work alone or with others to deliver excellent customer service.
* Computer literacy and ability to follow processes using the DMS.
* Punctuality, initiative, and strong work ethic.
* Confidence to mentor and coach less experienced team members.
What We Offer:
* Excellent basic salary
* Flexible hours
* Productivity bonus scheme
* 20 days basic holiday plus bank holidays
* Additional Leave days
* Company Pension
* Employee Assistance Programme
* Staff discount
* Staff referral scheme
* Continuing training to achieve Company standards
We value diversity and inclusion. We welcome applications from all backgrounds.