Job Summary
As an ITS Support Associate, you will provide technical support to Amazon's global corporate employees, ensuring their productivity remains uninterrupted. You will be the go-to expert for IT-related issues, providing exceptional on-site support and guidance to maintain productivity.
Key Responsibilities
* Provide hands-on support for hardware, software, and IT peripherals, diagnosing, troubleshooting, and resolving issues efficiently.
* Determine appropriate procedures and document actions or deviations to improve global service improvements.
* Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot, resolve issues, and implement solutions.
* Prepare hardware and assist in managing IT asset inventories, tracking usage, and conducting audits.
* Help train and onboard new team members and Amazonians.
* Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills.
Requirements
* 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
* Experience troubleshooting integrated and interdependent computer systems
* High school or equivalent
* Bachelor's Degree from an accredited university or equivalent
* Excellent customer-facing skills
* 1+ years of experience troubleshooting skills in a multi-user high availability environment
* 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
* 1+ years of computer networking experience
* Ability to identify and proactively resolve or escalate issues
* Willingness to learn and apply new procedures and technology
* Proficient in English
PREFERRED QUALIFICATIONS
* Bachelor's degree in Computer Science or IT related field
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
* Experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP
* Experience with audiovisual, video conferencing, or event support
* Experience in Active Directory and Windows Server backup solutions
* Understanding basic concepts of information security