Job Title: Systems Support Coordinator - Ireland
About the Role
We are seeking a skilled Systems Support Coordinator to join our team in Ireland. The successful candidate will be responsible for coordinating the needs of end users in new and current organisational systems, reporting issues and updates, and helping to improve the systems to make tasks simpler and less time consuming.
Main Functions:
* To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.
* To deploy new technology solutions by delivering training to end users.
* To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements.
About You
We are looking for an individual with an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert, and full training in the systems will be given.
Requirements
* A full driving licence is required.
* Good IT skills, including PC literacy and experience with Microsoft tools.
* The ability to manage self, work from home, and keep focused and prioritise workload appropriately to business needs.
* The ability to work with people, including staff and volunteers, to help them get the most out of the systems they support.
* Training delivery skills, including the ability to train staff and volunteers to use applications and systems.
* Customer-focused approach, treating everyone as a customer and giving them the service they would want to receive.
Desirable Criteria
* Experience of lifesaving operations processes.
* Knowledge of Bitlocker, Bomgar, and Password resets, as well as Raspberry Pi and basic Windows PC construction.
What We Offer
This is a home-based role covering Regional Base Ireland and our clients' sites in the south of Ireland. The flexibility to work evenings and weekends, when required, is essential.
We are committed to safeguarding and expect all employees and volunteers to share this commitment. A valid driving licence is required for this role.