We are partnering with a company renowned for its exceptional employee satisfaction and professional growth opportunities. If you're looking to embark on a meaningful career move in the new year, this role is an ideal match.
About the Role
This Customer Advisor position offers a unique blend of remote and office-based work, providing the perfect balance for those seeking flexibility. Our client, a leading health insurance provider, is seeking skilled professionals to join their friendly and dynamic team.
Key Responsibilities
* Provide exceptional customer support, ensuring members feel valued and well-informed.
* Assist with policy management, including updates, renewals, and cancellations.
* Respond to member inquiries resolving issues with efficiency and care.
* Onboard new members, guiding them through their health insurance options and ensuring a smooth registration process.
* Proactively communicate changes to policies, benefits, or membership features.
* Maintain accurate records and documentation for all customer interactions in line with company procedures.
What's in it for You?
This role offers a range of benefits, including:
* A competitive salary: €28,000 per annum.
* A hybrid working model, allowing flexibility between remote and onsite work in Little Island.
* A 12-month fixed-term contract, with potential for permanent placement based on performance.
* An excellent company culture, featuring a supportive and collaborative team with a stellar reputation.
* Bonus opportunities and broader benefits, including healthcare and more.
Requirements
* Exceptional communication and interpersonal skills, with a strong focus on customer satisfaction.
* A customer-first mindset and a passion for helping others.
* Strong attention to detail and the ability to handle multiple tasks in a fast-paced environment.
* Comfort with technology and ability to learn new systems quickly.
* Previous customer service experience, ideally in a similar role.