Job Description:
We are seeking a highly skilled Community Operations Analyst to join our team.
Key Responsibilities:
* Investigate and resolve reported issues, including account support requests and potential abusive content.
* Enforce client Terms of Use by monitoring reports of abuse on the site.
* Stay knowledgeable about client products and community standards.
* Utilize market-specific knowledge to find scalable solutions for community support.
* Analyze data to improve the user experience.
* Recognize trends and patterns, escalating issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Required Skills and Competences:
* Strong personal resilience in a pressured and fast-paced environment.
* Excellent interpersonal skills, verbal and written communication, and empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management and prioritization skills.
* Consistently hit KPIs on time.
Language Skills:
* Fluent near-native level (C1-C2) of market language in oral and written communication, with an in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract and Benefits:
* Full-time, permanent contract with Covalen.
* Base salary: €29,700 per year.
* Evening shift: 25% salary uplift for late hours from 10pm to 2am (up to €30,200 per year).
* Free meal on-site.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working Hours and Location:
Monday to Friday, occasionally weekends and bank holidays. Dublin 18, Sandyford, Dublin South. This is an office job; remote work is not an option. Employees are classified as essential workers.