Job Title: MES Support Engineer
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences.
We deliver stable manufacturing systems optimized to improve operational efficiencies while maintaining compliance through our knowledge and expertise in Automation, MES & Digital.
About the Role:
The MES Support Engineer will be responsible for implementing System/MES recipe changes and managing day-to-day issues arising in the support of Electronic Batch Records, Weigh and Dispense, and Equipment Management modules on our Emerson Syncade MES solution.
Responsibilities:
* Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
* Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
* Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements.
* The ability to produce high-quality, well-documented configuration that is easily maintainable.
* Prioritize support activities in line with project schedules.
* Perform testing of new MES recipes and changes.
* Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
* Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
Requirements:
* Minimum 3-5 years experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing.
* Experience implementing changes for IT applications in a GMP environment would be an advantage.
* MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required.
* Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code.
* MS SQL server experience would be an advantage.
* Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations.
* Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally.
* The successful candidate must be a highly motivated individual who is delivery focused and has experience of working successfully across multiple business & functional teams.
Skills:
* MES Syncade troubleshooting recipe designs